Are there risks to mobile CRM?

There's no stopping the mobile CRM revolution, but those who rush into it headlong with an eye only to the many benefits may be in for an unpleasant shock. As if we didn't have enough to worry about, mobile CRM is laden with risks, too -- from getting on the wrong side of the customer to getting on the wrong side of the federal government. Then there are the myriad security concerns that go along with making sensitive company data accessible on a device that may be woefully insecure.

More here: The Hidden Risks of Mobile CRM, Part 1 | Mobile CRM | CRM Buyer.

What is on consumers wish list for 2013?

The iPhone ranks first on Americans’ 2013 consumer technology wish list. 23.5 percent of 2,285 U.S. consumers surveyed in October 2012 by Strategy Analytics said they are somewhat or very likely to buy Apple's smartphone during the next twelve months. A smartphone with Android comes second, with 21.6 percent. This is followed by a portable PC (17.4 percent) and again an Apple product, the iPad (15.3 percent).

The top 10 consumer electronics buying intentions list is rounded off with Android Tablets (10,7 percent) and E-Readers (10,6 percent). You can find the full list including 22 key consumer electronics products on strategyanalytics.com.

http://www.statista.com/markets/15/topic/126/electronics/chart/815/top-10-consumer-electronic-products-in-the-u.s.-2013/

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• Consumer Reports Ranks iPhone 5 Worst Top Smartphone (usnews.com)


• iPad eclipses iPhone launch (businesstechnologypartner.wordpress.com)


• Report: Apple may build less expensive iPhone (kfwbam.com)


• In 2013, Americans want to buy an iPhone, followed by an Android phone, portable PC, and then iPad (thenextweb.com)

Tablets are the fastest adopted device in history

The use and adoption of tablets is exploding. Some just use it to access email on the run, others are using to easily show presentations to clients and customers and some are just having fun.

Tablets are the fastest-adopted devices in history. If we mark the modern tablet era by Apple's 2010 iPad launch, then an astounding 84 million iPads and as many as 120 million tablets in total have flown off the shelves in just two years. Forrester's global workforce and decision-maker surveys and client conversations show just how fast tablets are being adopted. What is your take on all this? As an iWorker, how are you using tablets?

• Three-quarters of a billion tablets will be in use by 2016. It took more than 20 years for the PC to reach an installed base of 750 million people. But tablets will surpass that mark in less than half the time. Global tablet sales will top 375 million in 2016 with about one-third of tablets acquired by businesses for employees. Back in 2007, we wrote that to reach the second billion users, the computer market would be driven by lower-cost hardware, useful applications, and easy access to the Internet from anywhere.Tablets fit that bill perfectly.


• Some 81% of firms expect to support tablets for employees. IT decision-makers are getting tablet fever as 81% of firms report interest in using tablets. According to these IT decision-makers, tablets will come into the enterprise via several doors, including employees bringing their own: Our latest survey of global information workers shows that 12% use tablets, and 8% paid for it themselves. And more than half of the 1,004 firms we surveyed plan to increase their spending on mobile devices and apps by at least 10% next year.
  


• Tablets will accelerate the rise of the anytime, anywhere information worker. Today, 15% of information workers use at least three connected devices for work, work from at least three different locations, and use at least seven apps for work. And 30% of information workers satisfy at least two of those three criteria. The rise of tablets will drive the number of anytime, anywhere information workers up. Tablets enable access from more locations and bring relevant and useful apps to make employees more productive.

via Forrester Research : Research : Mastering The Business Tablet Landscape.

Related articles

• How will you manage tablet fever? (zdnet.com)


• Mobile workers increasingly dare IT to rein them in: survey (zdnet.com)


• Is Apple's Tablet Dominance Coming to an End? (blogs.wsj.com)


• Forrester: 66% Of Employees Use 2 Or More Devices At Work, 12% Use Tablets (techcrunch.com)


• Tablets buying guide (reviews.cnet.com)

The global mobile phone market continues to sky rocket

By the end of 2012, more than 5 billion mobile phones will be in use around the globe. Among these will be 4.4 billion camera phones and 1.2 billion smartphones. To put things in perspective: the installed base of television sets and personal computers is 1.9 and 1.4 billion, respectively. These astonishing numbers come by way of Tomi Ahonen, a former Nokia exec rated the most influential expert in mobile by Forbes in 2011. Ahonen released his annual analysis on the mobile phone industry this week and pre-published these numbers along with some other statistical tidbits on his blog.

The data provides some neat insights about the scope and composition of the mobile phone market. For example we tend to forget that less than one quarter of mobile handsets are actually smartphones. Moreover, even in 2012, only 11 percent of global handset sales will be premium smartphones, Ahonen notes. I.e. those phones everybody keeps talking about currently account for little more than one tenth of the market (in unit terms). Almost 60 percent of all mobile phones sold in 2012 will cost less than $79 dollars and that is without the carrier subsidies we all grew accustomed to.

This chart shows the prevalence of selected features in the global installed base of mobile phones.



http://www.statista.com/topics/840/smartphones/chart/653/prevalence-of-selected-features-in-the-global-installed-base-of-mobile-phones/

Related articles

• A Look At the Handset Industry, Market and Installed Base in 2012 (communities-dominate.blogs.com)


• Introducing the TomiAhonen Phone Book 2012, my statistical volume on the handset industry, totally updated for 2012 data (communities-dominate.blogs.com)


• Bad news for Windows Phone Development (businesstechnologypartner.wordpress.com)


• CHART OF THE DAY: Why Smartphones Remain Out Of Reach For Many Global Consumers (businessinsider.com)