Conferences and Seminars

Conferences and Seminars are usually longer conversations with small to large groups. Conferences include 4 hour, full day and multi-day versions. With over 35 years of speaking experience, Michael Wilson will, simply and with impact, engage your audience to take action. Some recent topics have been:

• Customer Experience Competencies for Executives
  • Competency #1 – Define the Stages of Experience to Gain Alignment around customer experience
  • Competency #2 – Develop Experience Based customer Listening and Feedback
  • Competency #3 – United (Cross-Silo) Experience Reliability and Accountability
  • Competency #4 – Manage customers as Assets – Prove the ROI between Experience and Growth
  • Competency #5– Create a “One Organization” customer Experience Culture
• Board, Committee and Staff Retreat Facilitation
• Why more businesses are getting bigger, faster and what you need to know about ROI
• Customer engagement metrics and how to move the needle
• Social media and how to catapult engagement to reach your mission
• What is an effective mobile strategy and why does it make a difference?
• What does Consumerization of IT mean to the nonprofit C-Suite?
• Are you ready to be a digital executive?
• And many more ….

All conference engagements are custom designed to meet your challenges and create the action you want the audience to take. Services also include follow up and change management components to ensure success.

If you are not 100% satisfied with the conference, you pay nothing.

Other services include:

• Advisory Services
• Speaking engagements
• Conferences and seminars
• Consulting Services
• Professional Services