Use your personal smartphone for work email? Your company might take it

If you use your personal smartphone or tablet to read work email, your company may have to seize the device some day, and you may not get it back for months. Employees armed with a battery of smartphones and other gadgets they own are casually connecting to work email and other employer servers. It's a less-than-ideal security arrangement that technology pros call BYOD — bring your own device.

Now, lawyers are warning there's an unforeseen consequence of BYOD. If a company is involved in litigation — civil or criminal — personal cellphones that were used for work email or other company activity are liable to be confiscated and examined for evidence during discovery or investigation.

More here: Use your personal smartphone for work email? Your company might take it - Red Tape.

What is the Customer Experience Index? Why should you care?

Is it ok to your investors to ignore money on the table by providing a mediocre customer experience?

Kerry Bodine, Vice President and Principal Analyst at Forrester Research, discusses what Forrester's Customer Experience Index is and what it means for you at Customer Experience Forum 2012 in Los Angeles.

http://www.youtube.com/watch?v=oTlpizEuuHM

Related articles

• How to Build a Connected Brand through a Better Customer Experience (greatfinds.icrossing.com)


• Why some companies succeed without focusing on customers (customerthink.com)


• Who are the UK's 2012 Customer Experience Leaders and What Can We Learn From Them? (customerthink.com)


• Customer Experience and Outside In thinking (and our book about it) (forrester.typepad.com)